Four Training Outcomes – Global Perspectives Consulting

GPC training programs commonly focus on cultural competency. What are four outcomes of cross-cultural training provided by Global Perspectives Consulting? What is actionable? Reasonable and repeatable given constraints? Measurable? Sustainable? Almost without fail, work units are composed of team members who are from a given locale. They are “locals”. Instinctively, they know what to do and say. Other team members may not be from the given locale but have either transferred into the work unit from somewhere else or are there on temporary duty. They are “outsiders”. There are upsides and downsides to both sets.

GPC accomplishes these four objectives in a briefing, orientation, or training program:

  1. Move off of “auto-pilot” toward more intentional behavior in the cross-cultural context. Both locals and outsiders are functioning on auto-pilot or cruise control . . . assumed cultural norms. The outsider brings into any given locale his or her own cruise control (cultural expectations) from somewhere else. In the given locale, what they do and say may appear strange to locals. Locals know what to do and say, but most often do so instinctively. They make tacit assumptions about values and core assumptions. GPC helps training participants see how they are on cruise control and how to apply cultural brakes to turn it off.
  2. Describe what occurs during cross-cultural interactions using a more sophisticated and professional vocabulary of culture. Sometimes we hear people say that what they see across cultures is strange…even stupid. Such descriptions are rarely helpful and in fact depict an ethnocentric view of culture (defensiveness).
  3. Predict behavior by understanding how culture works. By understanding: a) what culture is, b) how the layers of culture work, and c) why there are several overarching patterns, participants are able to predict and explain what is done and said in the intercultural environment. Consider how different this skill is compared to memorizing a list of do’s and don’ts.
  4. Explain what to do and say to “outsiders” who do not know. Locals do know what to do and say. But they cannot always explain it. GPC training programs equip them to do so.

These outcomes are doable and reasonable. They apply to any program of instruction. Contact GPC for more information.

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